Privacy & Cookie Policy

This website privacy policy describes how Locovo Limited, trading as Local Vets protects and makes use of the information you give us when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

If you have any questions about this policy, please email hello@lovelocalvets.com

Introduction

We gather and use certain information about individuals in order to provide our products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely and relevant information to them.

What data we gather

We may collect the following information:

  • Name and company information
  • Contact information including email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking from us, and enables us to deliver our products and services.

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone or mail for market research reasons

Cookies and how we use them

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Below is a list of cookies used on this website:

  • Authentication cookie for administrator area
  • Google Analytics

Google Analytics requires cookies to function. Google Analytics helps us take and analyse visitor information. For example, it tells us how many visitors our site has, how many times they visit, how long they stay on our site and which pages are most popular.

We take your privacy very seriously and comply with the UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

Blocking and removing cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Data protection and confidentiality

Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.

Any information you do submit will be stored securely on UK based servers and will never be passed on or sold to any third party.

When you fill in a form or provide your details on our website, you will provide us with personal details and these will be processed in accordance with the Data Protection Act 1998.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to do so.

You have the right to request from us the personal information which we hold about you. You can do this by writing to us at:

Local Vets
3 Southernhay West
Exeter
EX1 1JG

We reserve the right to charge an administrative fee of £10 for all data requests.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the www.lovelocalvets.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.